Thanks for joining the HP Forums! I would be happy to help you with your new HP 8710.

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What happens when you try to print? Do you get an error message of sorts? If so, what does it say? What operating system and version do you have, or? If you have a Windows operating system, running the Print and Scan Doctor might help. The HP Print and Scan Doctor is a free utility (tool) that helps to quickly resolve common printing, scanning, and connectivity issues including but not limited to: • Connectivity: USB: Verifies that the USB connection from your computer to the HP product is working correctly. Network: Verifies that the network connection between your computer and your network is working correctly.

• Device Status Test: Checks for device errors such as out of paper, paper jams, carriage stalls, and paper feed issues, and then provides instructions for fixing the error. • Driver Check: Checks for missing or corrupt driver files. • Device Manager: Checks for problems in Device Manager that would prevent printing. • Device Online: Checks if the product has been paused or set to offline, and then sets the status back to online if necessary. • Print Queue: Checks for and clears pending print jobs in the print queue (a log of print jobs waiting to print).

• Port Match: Checks the port settings for the HP product. • Device Conflicts: Checks for conflicts with other drivers, such as other printer brands. • Ink Issues: Checks the cartridges and ink levels for issues that affect print quality. • Print Settings: Checks and adjusts the print quality settings.

• Test Print: Prints a test page for print quality evaluation, and provides options for cleaning and aligning the printhead if necessary. • Scan Tests: Checks the scan mechanism, drivers, and registry entries. I am having the same problem. Frankly this device is the biggest piece of crap I have ever bought. I have an up-to-date Mac and reinstalled all the drivers and changed USB cables but printing every single time is a chore. I have spent 25 years in the printer business with Lexmark and HP and this product is garbage.

I am going to be requesting my money back because every time my family wants to print I have to jump through hoops to get a single page printed. Of course it is never easy to find someone live to speak with at HP anymore. They use employee volunteers to provide support in these forums. Totally furstrated.

I hope someone has figured this out already.